Sellers FAQ

 

HOW MANY ITEMS CAN I LIST?
Good news! As many as you wish! Enjoy the listing fee free area! 🙂

WHERE CAN I MANAGE MY ACCOUNT AND LIST MY PRODUCTS?
Just login to your account, clicking on  ‘MY ACCOUNT’ button at the top of the site then click on the ‘VENDOR DASHBOARD’ button.

ARE THERE ANY COMMISSIONS AFTER SALES?
NO COMMISSIONS AT ALL!
Even though you still can see ‘Commissions due’ and ‘Commissions paid’ charts on your Vendor Dashboard. It belongs to this webshop system which is originally supports commissions. The charts show the amount you earn after each sales.
You receive 100% of the sale price (+shipping) so this amount will show up there after each sales.
Folt Bolt Shop needs a very special customization.
It is in progress now. Once the developers and experts have finished their job, all the commission-related wordings will be changed. Please try to avoid this small issue and let’s focus on sales! 🙂

HOW PAYMENT WORKS?
Folt Bolt Shop has PayPal adaptive payment which means that when a customer places an order, the payment goes directly to the Vendor’s paypal account. To make it work smoothly you are supposed to connect your paypal email address to the Vendor Dashboard .> Settings > Payment menu, otherwise you won’t be able to receive the amount!

ABOUT LISTINGS

HOW CAN I CONFIGURE MY SHIPPING RATES?
– Login to your account
– Click on the ‘Vendor Dashboard’ button at the top of the page
– Click on ‘Settings’
– Click on ‘Shipping’
There are two options at the moment, you can choose from:
1. COUNTRY TABLE RATE SHIPPING
This is the default shipping method on Folt Bolt Shop, but you can ask me anytime, to change it for you to the flat rate shipping, if you prefer that one! Use Country Table Rate shipping if you wish to configure a different shipping rate for each country you ship to.
You can add all the country you ship to.
You cannot simply add for example EU or Rest of the World, but the developers have promised a quick solution for this issue. The ‘States’ and ZIP code sections can be left blank. The country rates can be overridden on a per product basis.

2. FLAT RATE SHIPPING
Use this shipping method if you have a  Default National Shipping Fee ( The default shipping fee within your country, this can be overridden on a per product basis.) and a Default International Shipping Fee (The default shipping fee outside your country, this can be overridden on a per product basis.)

For more info about the shipping configuration and how to manage free shipping / minimum and maximum fee…please find a very useful blog post HERE!

HOW CAN I MAKE MY PRODUCTS VARIABLE  AND ADD ATTRIBUTES, SUCH AS COLOR OR SIZE?
Here
you can find a step by step video tutorial and screenshot-explanation.
And here’s a screenshot about that tiny little black arrow, you have to click on to be able to add price, stock, etc…
Let me know if you need more help with that!
variable-products

SIZE OF THE PRODUCT IMAGES: 600 X 600
SIZE OF THE SHOP BANNER: 1400 X 350/400
SIZE OF THE AVATAR IMAGE: 100 X 100

HOW CAN I CHOOSE THE BEST CATEGORIES FOR MY PRODUCTS?
The ‘CATEGORIES’ section is a drop down menu where you will find all the currently available product categories, style, pattern, material option. Take a good look at this drop down list, select all the options you need to make sure your product can be found easily.

ABOUT CURRENCY
The default currency on Folt Bolt Shop, is USD.
There is a currency switcher on the SHOP pages  sidebar, where you and all the customers can change the USD to their preferred currency, but please note: YOU ARE ONLY ABLE TO LIST YOUR PRODUCTS IN USD, otherwise the currency switcher will make some funny calculations, we don’t want at all!

ABOUT SOLD ITEMS
Marking an item shipped does not change the order status. You can add tracking numbers and notify the customer that the item has shipped, mentioning the postal service you have used. You can also send a note using the order notes to confirm that the order is complete.

SUGGESTION
Name your listed images properly!!! It is not compulsory, but a name like ‘ Blue felted hat’ looks better than 123.jpg…but please name them before the listing because you cannot edit them later, unless you delete and reload them.
It can be seen when someone:
– hoover over the image
– save the image
– pin the image
Also google prefers proper image names!
Think about it! 🙂