My name is Magdalena, but you can call me Lena. I am the artist behind the unique jewelry “Stories Made by Hands” that is hand-made from polymer clay.
PAYMENT: I am only accepting PayPal as the only payment method.
SHIPPING: Items will be shipped within 3 business days of receiving payment in buble wrapped envelope via air mail for overseas and regular mail to Europe. All packages are sent as registered mail, that includes the tracking number. You will be notified by email as soon as your order has been shipped.
Shipping time is 7-15 working days for Europe and approximately 3 weeks for U.S. and other overseas countries.
Please, contact me if You have not received the package.
Your items will be shipped to address listed on the Folt Bolt receipt unless you specify otherwise.
REFUNDS AND EXCHANGES:
I work very hard to make sure my jewelry are well made and it is very important to me that the customer’s are satisfied. I hope that you are happy with your purchase but if for some reason the item you receive is not as you expected, please let me know. Returns are accepted if they are returned within 2 working days of you receiving your order. I will accept your return in it’s original, unworn, undamaged condition with tags attached. I will refund the price of the item (not the shipping) within 2 days I receive returned item.
However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and I will not give the buyer a refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. Return shipping of the items and their replacements is the customer’s responsibility.
If you receive a damaged item please contact me immediately, within 24 hours. Return the damaged item and after I receive it I will refund you.
Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details of the piece. Please ensure you read the listing properly, noting dimensions and colours. The color of item may be slightly different than it is in the pictures. I cannot guarantee a perfect color match, please note that the appearance of colours may vary between computer screens. I do not consider that dimensions and colours are the reason for return.
CUSTOM ORDERS CAN NOT BE RETURNED!
If your wish is to have a special piece of jewelry, something that is your unique idea, it is very likely that I can make that wish come true. I would love to create something special for you. We can work on your idea together and turn your imagination into reality. Please just be aware that I could only take a few of customised order at one time, and it could take a while to finish. I will offer you to see the picture of the finished piece for your approval before buying/shipping.
Please feel free to contact me if you have any further questions about creating and ordering jewelry. I`ll reply as soon as possible.
If you are satisfied with your purchase please leave me your feedback. A positive feedback from your side is always welcome!